Shoperator Privacy Policy

Last Updated: May 4, 2026

Welcome to Shoperator. Shoperator is an AI + Human Operator Optimization Platform for ecommerce merchants, designed to help Shopify stores automate and improve marketing, product optimization, and creative workflows. Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our app, website, or connected services.

1. Information We Collect

We collect information to operate effectively, improve our services, and provide better results for our users.

A. Information You Provide Directly

When you install or use Shoperator, we may collect:

• Account Information: Name, email address, store name, store URL, and business contact details.
• Billing Information: Payment details (processed securely by our third-party payment providers such as Stripe or Shopify Billing).
• Settings & Preferences: Brand details, prompt configurations, and workflow preferences you set inside the platform.
• Communications: Any messages, feedback, or support inquiries you send us.

B. Information We Collect Automatically

When you use Shoperator, we automatically collect:

• Usage Data: App interactions, feature usage, and performance logs (to improve the app experience).
• Device & Technical Data: IP address, browser type, time zone, operating system, and device identifiers.
• Analytics Data: We may use Google Analytics or similar tools to understand traffic patterns and engagement.

C. Information from Shopify and Connected Platforms

If you connect Shoperator to your Shopify store or other integrations (e.g., Meta Ads, Google Analytics), we may collect:

• Shopify Store Data: Product titles, descriptions, prices, collections, images, and performance analytics.
• Order & Customer Data: Aggregated customer behavior, order history, and purchase trends (not personal identifiers).
• Marketing Data: Ad campaign results, engagement metrics, and creative performance data.

Important: We do not collect or store sensitive customer personal data (e.g., individual customer names, addresses, or payment details) unless explicitly required for a service you request.

2. How We Use Your Information

We use your information for the following core purposes:

• Provide and maintain the Shoperator platform.
• Personalize and optimize your experience.
• Generate and manage AI-powered recommendations and creative content.
• Monitor usage and improve app performance.
• Provide customer support and respond to inquiries.
• Process billing and manage subscriptions.
• Ensure compliance with applicable laws and platform policies.

We may also use aggregated, de-identified data for analytics, AI model improvement, or research, but never in a way that identifies you or your customers.

3. How We Share Information

We only share information when necessary and under strict controls.

We may share data with the following categories of recipients:

• Service Providers: Cloud hosting (e.g., AWS, Google Cloud), analytics tools, payment processors, and email providers who support our operations.
• Platform Partners: Shopify, Meta, and Google, only as needed to provide integrated services you authorize.
• Legal or Regulatory Authorities: If required by law or in response to valid legal requests.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction.

We do not sell or rent your personal information to third parties.

4. Data Retention

We retain information only as long as necessary to:

• Provide our services
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

When data is no longer required, it is securely deleted or anonymized.

5. Data Security

We implement industry-standard security measures to protect your information, including:

• Encryption of data in transit and at rest
• Regular security audits and monitoring
• Access controls and authentication
• Secure infrastructure and hosting

However, no method of transmission or storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request corrections to inaccurate or incomplete information.
• Deletion: Request deletion of your personal information (subject to legal retention requirements).
• Portability: Request a copy of your data in a portable format.
• Objection: Object to certain processing activities.
• Withdraw Consent: Where processing is based on consent, you may withdraw it at any time.

To exercise these rights, contact us at [email protected].

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze usage, and deliver personalized content. You can manage cookie preferences through your browser settings. For more information, see our Cookie Policy.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with applicable laws.

9. Children's Privacy

Shoperator is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of Shoperator after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

Email: [email protected]
Website: https://shoperator.ai

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