Welcome to Shoperator ('we', 'us', 'our').
Shoperator is an AI + Human Operator Optimization Platform for ecommerce merchants, designed to help Shopify stores automate and improve marketing, product optimization, and creative workflows.
Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our app, website, or connected services.
1. Information We Collect
We collect information to operate effectively, improve our services, and provide better results for our users.
A. Information You Provide Directly
When you install or use Shoperator, we may collect:
- Account Information: Name, email address, store name, store URL, and business contact details.
- Billing Information: Payment details (processed securely by our third-party payment providers such as Stripe or Shopify Billing).
- Settings & Preferences: Brand details, prompt configurations, and workflow preferences you set inside the platform.
- Communications: Any messages, feedback, or support inquiries you send us.
B. Information We Collect Automatically
When you use Shoperator, we automatically collect:
- Usage Data: App interactions, feature usage, and performance logs (to improve the app experience).
- Device & Technical Data: IP address, browser type, time zone, operating system, and device identifiers.
- Analytics Data: We may use Google Analytics or similar tools to understand traffic patterns and engagement.
C. Information from Shopify and Connected Platforms
If you connect Shoperator to your Shopify store or other integrations (e.g., Meta Ads, Google Analytics), we may collect:
- Shopify Store Data: Product titles, descriptions, prices, collections, images, and performance analytics.
- Order & Customer Data: Aggregated customer behavior, order history, and purchase trends ( not personal identifiers).
- Marketing Data: Ad campaign results, engagement metrics, and creative performance data.
We do not collect or store sensitive customer personal data (e.g., individual customer names, addresses, or payment details) unless explicitly required for a service you request.
2. How We Use Your Information
We use your information for the following core purposes:
- Provide and maintain the Shoperator platform.
- Personalize and optimize your experience.
- Generate and manage AI-powered recommendations and creative content.
- Monitor usage and improve app performance.
- Provide customer support and respond to inquiries.
- Process billing and manage subscriptions.
- Ensure compliance with applicable laws and platform policies.
We may also use aggregated, de-identified data for analytics, AI model improvement, or research — but never in a way that identifies you or your customers.
3. How We Share Information
We only share information when necessary and under strict controls.
We may share data with the following categories of recipients:
- Service Providers: Cloud hosting (e.g., AWS, Google Cloud), analytics tools, payment processors, and email providers who support our operations.
- Platform Partners: Shopify, Meta, and Google — only as needed to provide integrated services you authorize.
- Legal or Regulatory Authorities: If required by law or in response to valid legal requests.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction.
We do not sell or rent your personal information to third parties.
4. Data Retention
We retain information only as long as necessary to:
- Provide our services
- Comply with legal obligations
- Resolve disputes
- Enforce our agreements
When data is no longer required, it is securely deleted or anonymized.
5. Data Security
We implement industry-standard security measures to protect your data, including:
- Encryption in transit and at rest
- Access control and authentication protocols
- Regular security monitoring and audits
However, no system is entirely secure. By using Shoperator, you acknowledge that transmission of data over the internet carries inherent risks.
6. Your Rights
Depending on your location, you may have the following rights:
- Access: Request a copy of your personal information.
- Correction: Request corrections to inaccurate or incomplete data.
- Deletion: Request deletion of your data, subject to our legal obligations.
- Portability: Request a copy of your data in a structured format.
- Objection / Restriction: Object to certain data uses or request limits on processing.
To exercise these rights, contact us at:
privacy@shoperator.ai7. International Data Transfers
Shoperator is operated from the United States. If you access our services from outside the U.S., your data may be transferred and processed in the U.S. or other jurisdictions with different data protection laws. We ensure appropriate safeguards (such as standard contractual clauses) are in place for these transfers.
8. Children's Privacy
Shoperator is not directed toward individuals under 18. We do not knowingly collect or process data from minors. If you believe a child has provided us personal data, contact us immediately at privacy@shoperator.ai
9. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Authenticate users
- Remember preferences
- Measure performance and usage
- Improve functionality
You can disable cookies through your browser settings, but this may affect app performance.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be posted on our website. Significant changes will be communicated via email or in-app notification.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, contact us at:
Shoperator, Inc.
Email: privacy@shoperator.ai
Address: 1000 Market Street, St. Louis, MO 63101
Website: https://www.shoperator.ai
Summary
We respect your privacy and are committed to keeping your data safe, transparent, and used only to enhance your business operations through AI-powered ecommerce optimization.